Business Process Outsourcing (BPO)
service

Contracting and handling operations along with all responsibilities for a specific business process, assigned to a third-party service provider. Business process outsourcing (BPO) represents a strategic and efficient option for companies striving to reduce costs. We aim to achieve strategic goals. We believe in leveraging talent, improving productivity, increasing efficiency and above all achieving success for your goals.

MAS TELECOM takes a different approach to BPO relationships with our clients. We see our role as a long-term strategic partner, here to provide expert analysis and reengineering capabilities to improve your business processes.

As your BPO provider, we will conduct a thorough business process analysis to identify pain points, wasteful steps and bottlenecks in the workflow. We will look for areas to apply industry-proven automation technologies and labor-saving, platforms to transform inefficient paperwork processes to digital workflows that improve process accuracy, quality and security.

Customer/Call Centers

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:

  • Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
  • Politeness: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir,’ and ‘thank you very much’ are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
  • Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for.
  • Personalization: Using the customer’s name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.

companies we've worked with